SECURITY RESOURCES AND SOLUTIONS
Live Scan Frequently Asked Questions

What is a Request for Live Scan Service form and where do I get one?

The Request for Live Scan Service form is a government form, identified at the top with REQUEST FOR LIVE SCAN SERVICE - Applicant Submission. It can also be identified with the code BCII 8016, which is located on the bottom left corner of the form. In order to be fingerprinted using Live Scan, you must obtain one of these forms first. If you do not have one and are wondering how you acquire one, contact the agency or person who is requesting you to be fingerprinted, as we do not supply the form. 

What do I need to bring with me to my appointment?

  • “Request for Live Scan Service" form. Please make sure you have completed it prior to your appointment.
  • Payment for the Live Scan.
  • Your Valid Picture Identification.

The Following are acceptable forms of Valid Identification:

  • Valid, State issued Identification or Driver's License.
  • Driver's License issued by a Canadian Government Authority.
  • Non-expired Identification Card used by Federal, State or local Government agencies/entities with a photograph (i.e., passport, visa, etc.).
  • Military, Military Dependent's Identification card or U.S. Coast Guard Merchant Mariner Card.
  • Alien Registration/Immigration/Green card.

Why do I have to be fingerprinted again if I've already been fingerprinted in the past?

(1)  Per DOJ policy, sharing of criminal history is not permitted.
(2)  For identification purposes.
(3)  Each job/license/permit application can require a different level of service, i.e., some require DOJ, some require both DOJ and FBI, in addition to other checks.
 

How long does it take to get the results back from DOJ and/or FBI?

In most cases, the results from DOJ come back within 72 hours. Please note, due to various reasons, results can be delayed. For any significant delay, DOJ will contact the requesting agency. The results from the Live Scan fingerprinting are either emailed or sent to the requesting agency listed on the Request for Live Scan Service form. Once the Live Scan process has been completed at our facility, please direct all inquiries to the agency handling your employment or licensing.


How do I check the status of my fingerprint submission?

Allow a minium of seven days before making a status inquiry. Applicants should check first with the agency that requested the background review since the DOJ sends results directly to the applicant agency. 24-hour Automated Telephone Service Available: (916) 227-4557. If a requesting agency does not have results yet and digital Live Scan fingerprints were submitted, you can use the automated telephone system to check on your submission. You will need the following information: (1) your date of birth; and (2) the 10-digit Automated Transaction Identifier (ATI) number that appears at the bottom of the DOJ form requesting Live Scan fingerprint background checks.  

Who needs Lives Scan Screening?

There are several industries and professions who are currently required by law and who also benefit from Applicant Live Scan for employment verification and licensing. Some of the professions may include, but are not limited to:

Alarm Agents - Alarm Company Managers - Adoptive Parents - Attorney License - Cemetary/Funeral Home - Check Cashiers Permit - CA Deferred Deposit License - Coaches/Instructors - Contractor's License - Daycare Employees - DMV Sales License - Doctors - Driving Instructors - Elder Care Givers - Escrow Agent License - Foster Parents - HAZMAT Carriers - Home Daycare Providers - Indian Gaming - Insurance Industry - LCSW - Locksmith Company - Locksmith Employee - Lottery Ticket Sales - Medical Field Technicians - Notary Public - Nurses (CNA, RNA, HHA) - Pest Control Workers - Pharmacists - Physician & Surgeon - Pilots - Private Patrol Operator - Psychologists - Realtors - Security Guards - Stock Brokers - Teachers - Vehicle Dealers - New & Used Vehicle Sales - Volunters working with Children, the Elderly or Handicapped


If you have any questions, please call us at (510) 836-6011. You may also email us by clicking here
.